If the card is not accepted, it is necessary to check with your bank whether it is authorized for payment; in any case, it is necessary to purchase a ticket in another way. It is possible to purchase travel tickets for the shuttle at resellers and on the Arriva MyPay app.

If the credit on the card is insufficient, or if the card has been blocked, has expired or deteriorated, the system records an invalid payment and, consequently, does not allow any subsequent use of the service with the same card. To unlock it, you need to register on the travelers portal and carry out the unlocking procedure; if there is sufficient credit available for the balance of previous purchases, it will be possible to use the card again to travel.

Yes, you can use your card to purchase tickets for several people:

• By “tapping” the same card several times and within 5 minutes of the first tap, additional passengers can be added to the same card;
• With each tap, the validator will display the message “Card accepted. Have a good trip”;
• After the first 5 minutes, the antipassback mode is activated. With each tap, the validator will display the “card already validated” message on the screen.

In the event of a check by Arriva staff, the passenger must provide the last 4 digits of their physical credit card or the virtual one associated with their smartphone.
In the second case, based on the payment app used, the customer sees the following wording within the app itself:

• “Virtual Account Number” for Google Pay
• “Device ID number” for Apple Pay
• “Digital card number” for Samsung Pay.

The data provided is used exclusively to verify the payment and the validity of the purchases made and is not memorized in any way by the devices used for checks.

In case the green validators on board are out of service, it is necessary to purchase a ticket in another way: it is possible to purchase travel tickets for the shuttle on the Arriva MyPay app, activating them by scanning the qrcode on board.

Where can I download my payment receipt?

To download the payment receipt, you must register on the dedicated portal, load the credit card used for travel and access the personal area.

I am trying to register my credit card to download the receipt but the portal does not recognize it. What can I do?

If you paid with a virtualized card on your smartphone or smartwatch, you need to load the virtual credit card number (PAN), not the physical one.
If you do not have this number, you can obtain it by contacting your bank.