Payments FAQ NFC - Arriva Italia - Brescia
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Payments with contactless card

The easiest way to buy your tickets

Travel Contactless!

Simple, Fast and Intuitive!

Buy your tickets to travel on the Sirmione Shuttle Bus and the Ellnos Shopping bus directly on board, with your VISA, Mastercard or Maestro contactless card!
You will also be able to pay with your smartphone using Google Pay, Apple Pay and Samsung Pay!
About contactless payment

To purchase your travel ticket with your VISA, Mastercard and Maestro contactless card, or with your device equipped with NFC via Google Pay, Apple Pay or Samsung Pay, all you have to do is tapping your card or device on the green validator available on board and waiting for the sound signal and the confirmation message on the display.

The ticket is valid only for the journey on which it was purchased.

It is also possible to purchase several tickets with the same card: simply tap the card a second time to buy the tickets for further passenger(s) travelling with you!
There are no bank fees charged to the customer: the amount will be charged at the end of the day.

To download the payment receipt, you need to register on the traveller’s portal, load your credit card details and access your personal area.

FAQ

If the card is not accepted, it is necessary to check with your bank whether it is authorized for payment; in any case, it is necessary to purchase a ticket in another way. It is possible to purchase travel tickets for the shuttle at resellers and on the Arriva MyPay app.

If the credit on the card is insufficient, or if the card has been blocked, has expired or deteriorated, the system records an invalid payment and, consequently, does not allow any subsequent use of the service with the same card. To unlock it, you need to register on the travelers portal and carry out the unlocking procedure; if there is sufficient credit available for the balance of previous purchases, it will be possible to use the card again to travel.

Yes, you can use your card to purchase tickets for several people:

  • By tapping the same card several times and within 5 minutes of the first tap, additional passengers can be added to the same card;
  • With each tap, the validator will display the message “Card accepted. Have a good trip”;
  • After the first 5 minutes, the antipassback mode is activated. With each tap, the validator will display the “card already validated” message on the screen.

In the event of a check by Arriva staff, the passenger must provide the last 4 digits of their physical credit card or the virtual one associated with their smartphone.
In the second case, based on the payment app used, the customer sees the following wording within the app itself:

  • “Virtual Account Number” for Google Pay
  • “Device ID number” for Apple Pay
  • “Digital card number” for Samsung Pay.

The data provided is used exclusively to verify the payment and the validity of the purchases made and is not memorized in any way by the devices used for checks.

In case the green validators on board are out of service, it is necessary to purchase a ticket in another way: it is possible to purchase travel tickets for the shuttle on the Arriva MyPay app, activating them by scanning the qrcode on board.

Where can I download my payment receipt?

To download the payment receipt, you must register on the dedicated portal, load the credit card used for travel and access the personal area.

I am trying to register my credit card to download the receipt but the portal does not recognize it. What can I do?

If you paid with a virtualized card on your smartphone or smartwatch, you need to load the virtual credit card number (PAN), not the physical one.
If you do not have this number, you can obtain it by contacting your bank.