{"id":27288,"date":"2025-07-23T07:59:24","date_gmt":"2025-07-23T07:59:24","guid":{"rendered":"https:\/\/brescia.arriva.it\/?page_id=27288"},"modified":"2026-03-23T11:56:38","modified_gmt":"2026-03-23T11:56:38","slug":"traveling-with-a-contactless-payment-card","status":"publish","type":"page","link":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/","title":{"rendered":"Traveling with a contactless payment card"},"content":{"rendered":"\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<h4 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#00becd\"><strong>Use of contactless payment cards on Arriva Italia buses<\/strong>&nbsp;<\/h4>\n\n\n\n<div class=\"wp-block-ktk-descriptive-layout  ktk-block-descriptive-layout ktk-block-descriptive-layout--has-ellipse\"><div class=\"ktk-block-descriptive-layout__container\"><div class=\"ktk-block-descriptive-layout__list\">\n<div class=\"wp-block-ktk-descriptive-layout-column  ktk-block-descriptive-layout__column ktk-block-descriptive-layout__column--left ktk-block-descriptive-layout__column--has-bg ktk-block-descriptive-layout__column--bg-primary\"><div class=\"ktk-block-descriptive-layout__style\" style=\"   \"><\/div>\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n            <p class= \"simple-text-block__title-h1\">Go contactless!<\/p>\n                <p class= \"simple-text-block__subtitle\">Simple, fast, and intuitive<\/p>\n                <div class=\"simple-text-block__text\">\n        <p data-start=\"39\" data-end=\"205\">On the vehicles dedicated to the extra-urban public transport service in Brescia operated by Arriva Italia, you can travel simply by using a contactless payment card.<\/p>\n<p data-start=\"207\" data-end=\"466\">Just tap your contactless payment card on the green validator when boarding the bus, and remember to tap it again on a green validator when getting off.<br data-start=\"359\" data-end=\"362\" \/>You can use contactless cards or NFC-enabled devices. This way, the system will charge the correct fare.<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-descriptive-layout-column  ktk-block-descriptive-layout__column ktk-block-descriptive-layout__column--right ktk-block-descriptive-layout__column--has-img\"><div class=\"ktk-block-descriptive-layout__style\" style=\"   background-image: url('https:\/\/arriva.it\/app\/uploads\/sites\/6\/2023\/04\/NFC-1-1024x520.png');\"><\/div><div class=\"single-image-block \">\n    <\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<p>&nbsp; <\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:28% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" loading=\"lazy\" width=\"568\" height=\"450\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/6\/2025\/06\/A-BORDO-DI-QUESTO-AUTOBUS-PUOI-VIAGGIARE-CON-LA-TUA-4-568x450.png\" alt=\"\" class=\"wp-image-26781 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>PLEASE NOTE:<\/strong> In the initial phase, travel using contactless payment cards will only be available on Arriva Italia vehicles marked with a specific sticker.<\/p>\n\n\n\n<p>Starting from Autumn 2025, it will be possible to make integrated journeys that include urban travel within the city of Brescia. Until then, tickets for traveling on the urban network of Brescia must be purchased using traditional methods.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How the system works<\/h2>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 25%\"><div class=\"wp-block-media-text__content\">\n<p>To travel using your contactless <strong>VISA, Mastercard, or Maestro<\/strong> card \u2014 or an <strong>NFC-enabled device<\/strong> via <strong>Google Pay, Apple Pay, or Samsung Pay<\/strong> \u2014 simply hold it near the green validator on board and wait for the beep and confirmation message on the display.<\/p>\n\n\n\n<p>Make sure to tap <strong>only one card<\/strong> and avoid placing backpacks or wallets against the validator.<\/p>\n\n\n\n<p>There are <strong>no bank transaction fees<\/strong> for the customer: the payment is processed at the end of the day.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" loading=\"lazy\" width=\"1025\" height=\"450\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/6\/2025\/06\/A-BORDO-DI-QUESTO-AUTOBUS-PUOI-VIAGGIARE-CON-LA-TUA-5-1-1025x450.png\" alt=\"\" class=\"wp-image-26779 size-full\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-2\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:25% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" loading=\"lazy\" width=\"1025\" height=\"450\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/6\/2025\/06\/A-BORDO-DI-QUESTO-AUTOBUS-PUOI-VIAGGIARE-CON-LA-TUA-6-1025x450.png\" alt=\"\" class=\"wp-image-26783 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>REMEMBER!<\/strong><br>You must tap your contactless payment card on the validator <strong>both when boarding and when getting off<\/strong> the bus. This allows the system to automatically calculate the correct fare based on the actual distance traveled.<\/p>\n\n\n\n<p>With the <strong>same contactless card<\/strong>, up to <strong>8 people<\/strong> can travel:<\/p>\n\n\n\n<ul>\n<li>By tapping the same card <strong>multiple times within 3 minutes<\/strong> of the first tap, you can add additional passengers to the same card.<\/li>\n\n\n\n<li>Each time you tap, the validator will display the message <strong>&#8220;Have a nice trip&#8221;<\/strong> (&#8220;Buon viaggio&#8221;).<\/li>\n\n\n\n<li>After 3 minutes, any further tap will be considered as <strong>tap-out<\/strong> (end of the journey), not as a new passenger.<br>That\u2019s why you need to make <strong>one tap-in per passenger within 3 minutes<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>You must also make <strong>the same number of tap-outs<\/strong> when getting off the bus, so the correct fare can be applied to each passenger.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <h3 style=\"text-align: center;\"><span class=\"paragraph-primary paragraph-secondary\">Domande frequenti<\/span><\/h3>\n    <\/div>\n        <\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionIdb69678384e21433b8fa3d71184c7df16\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1ce3c29a930b4b54ade1654872042085content\" aria-controls=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What happens if I don\u2019t tap my card on the validator before getting off the bus?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span style=\"text-decoration: underline;\"><strong>\u00c8 importante ricordarsi di ripassare la carta di pagamento contactless sul validatore in fase di discesa,<\/strong><\/span> altrimenti il sistema registrer\u00e0 la tariffa massima prevista da tariffario (pari alla tariffa L integrata di 8,20 euro) invece che la tariffa corrispondente alla corsa effettivamente effettuata.<\/p>\n<p>Se, prima di scendere dall\u2019autobus, non si passa la carta sul validatore, il sistema non sa quali zone sono state attraversate, e non pu\u00f2 quindi applicare la tariffa pi\u00f9 conveniente.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId962e60e667e44ddc87a7df977f0d5527content\" aria-controls=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">When is the fare charged?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p data-start=\"136\" data-end=\"358\">Timing may vary depending on banking networks, but charges are usually recorded by the end of the day.<br data-start=\"238\" data-end=\"241\" \/>The system may request a <strong data-start=\"266\" data-end=\"295\">payment pre-authorization<\/strong>, and then charge the actual cost of the journey you completed.<\/p>\n<p data-start=\"360\" data-end=\"489\">If you have previously made trips that were <strong data-start=\"404\" data-end=\"434\">not successfully processed<\/strong>, their cost may be <strong data-start=\"454\" data-end=\"488\">charged in a later transaction<\/strong>.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb06bca880aad4bbb8e210bc35f737958content\" aria-controls=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">When can I request a refund, and how do I do it?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p data-start=\"170\" data-end=\"311\">You may request a refund <strong data-start=\"195\" data-end=\"257\">in the event of a verified malfunction of the card readers<\/strong> that prevents you from completing your trip properly.<\/p>\n<p data-start=\"313\" data-end=\"446\">To request a refund, you must fill out the <strong data-start=\"356\" data-end=\"371\">report form<\/strong> in the <strong data-start=\"379\" data-end=\"407\">&#8220;Reports and Complaints&#8221;<\/strong> section within <strong data-start=\"423\" data-end=\"433\">5 days<\/strong> of the trip.<\/p>\n<p data-start=\"448\" data-end=\"588\">To allow us to carry out further checks and provide a response regarding the reported transaction, please provide the following information:<\/p>\n<ul data-start=\"590\" data-end=\"833\">\n<li data-start=\"590\" data-end=\"662\">\n<p data-start=\"592\" data-end=\"662\">Date, time, boarding location, and drop-off location of the bus trip<\/p>\n<\/li>\n<li data-start=\"663\" data-end=\"759\">\n<p data-start=\"665\" data-end=\"759\">The <strong data-start=\"669\" data-end=\"687\">first 6 digits<\/strong> and the <strong data-start=\"696\" data-end=\"713\">last 4 digits<\/strong> of the card number used for the transaction<\/p>\n<\/li>\n<li data-start=\"760\" data-end=\"833\">\n<p data-start=\"762\" data-end=\"833\">The <strong data-start=\"766\" data-end=\"782\">card network<\/strong> (e.g., Visa, Mastercard, American Express, etc.)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"835\" data-end=\"1077\">If you used a <strong data-start=\"849\" data-end=\"869\">virtualized card<\/strong> (on a smartphone or smartwatch), you must provide the <strong data-start=\"924\" data-end=\"932\">DPAN<\/strong> (Device Primary Account Number), which is different from the physical card number. This code can be obtained from your bank or the app provider.<\/p>\n<p data-start=\"1079\" data-end=\"1148\">Depending on the payment app used, you will find the code labeled as:<\/p>\n<ul data-start=\"1150\" data-end=\"1286\">\n<li data-start=\"1150\" data-end=\"1196\">\n<p data-start=\"1152\" data-end=\"1196\"><strong data-start=\"1152\" data-end=\"1180\">&#8220;Virtual account number&#8221;<\/strong> in Google Pay<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1241\">\n<p data-start=\"1199\" data-end=\"1241\"><strong data-start=\"1199\" data-end=\"1226\">&#8220;Device account number&#8221;<\/strong> in Apple Pay<\/p>\n<\/li>\n<li data-start=\"1242\" data-end=\"1286\">\n<p data-start=\"1244\" data-end=\"1286\"><strong data-start=\"1244\" data-end=\"1269\">&#8220;Digital card number&#8221;<\/strong> in Samsung Pay<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1387b4fe744446398b82c563cfb69b1aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1387b4fe744446398b82c563cfb69b1acontent\" aria-controls=\"accordionItemId1387b4fe744446398b82c563cfb69b1acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">How do I receive the refund?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1387b4fe744446398b82c563cfb69b1aheader\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1387b4fe744446398b82c563cfb69b1acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p class=\"elementtoproof\">Via a refund directly to the card used for the payment.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\" aria-controls=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Why is my card not being accepted?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>La tua carta potrebbe non venire accettata per uno dei seguenti motivi:<\/p>\n<ul>\n<li>la carta non appartiene a uno dei circuiti abilitati (carta contactless VISA, Mastercard e Maestro, oppure device dotato di NFC tramite Google Pay, Apple Pay o Samsung Pay)<\/li>\n<li>la carta \u00e8 insolvente (il conto corrente non ha un saldo sufficiente, \u00e8 bloccato o altre ragioni)<\/li>\n<li>la carta \u00e8 scaduta<\/li>\n<li>la carta appartiene a uno dei circuiti abilitati ma non \u00e8 compatibile<\/li>\n<\/ul>\n<p>In questi casi, ti suggeriamo di rivolgerti alla tua banca che pu\u00f2 individuare la causa del problema.<\/p>\n<p>&nbsp;<\/p>\n<p>Se il credito sulla carta \u00e8 insufficiente, oppure se la carta \u00e8 stata bloccata, \u00e8 scaduta o deteriorata, il sistema registra un pagamento non valido e, di conseguenza, non consente eventuali successivi utilizzi del servizio con la medesima carta.<\/p>\n<p>&nbsp;<\/p>\n<p>Per sbloccarla \u00e8 necessario registrarsi al <a href=\"https:\/\/arriva.openmediasimple.com\/\"><strong>Portale del viaggiatore<\/strong><\/a> ed effettuare la procedura di sblocco; a fronte di un credito disponibile per il saldo dei precedenti acquisti sufficiente sar\u00e0 possibile utilizzare nuovamente la carta per viaggiare.<\/p>\n<p>&nbsp;<\/p>\n<p>In ogni caso, \u00e8 necessario provvedere all\u2019acquisto di un biglietto con un\u2019altra modalit\u00e0.<\/p>\n<p>\u00c8 possibile acquistare i titoli di viaggio nelle rivendite, sulla app Arriva MyPay e a bordo con denaro contato e di piccolo taglio.<\/p>\n<p><span data-contrast=\"none\">\u00c8 possibile acquistare i titoli di viaggio nelle rivendite, sulla app Arriva MyPay e a bordo con denaro contato e di piccolo taglio.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Se il credito sulla carta \u00e8 insufficiente, oppure se la carta \u00e8 stata bloccata, \u00e8 scaduta o deteriorata, il sistema registra un pagamento non valido e, di conseguenza, non consente eventuali successivi utilizzi del servizio con la medesima carta.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Per sbloccarla \u00e8 necessario registrarsi al <\/span><a href=\"https:\/\/arriva.openmediasimple.com\/\"><b><span data-contrast=\"none\">Portale del viaggiatore<\/span><\/b><\/a><span data-contrast=\"none\"> ed effettuare la procedura di sblocco; a fronte di un credito disponibile per il saldo dei precedenti acquisti sufficiente sar\u00e0 possibile utilizzare nuovamente la carta per viaggiare.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId7b5271b91a1b466ba65217b10f446b20header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId7b5271b91a1b466ba65217b10f446b20content\" aria-controls=\"accordionItemId7b5271b91a1b466ba65217b10f446b20content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What should I do if the validator is out of service?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId7b5271b91a1b466ba65217b10f446b20header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId7b5271b91a1b466ba65217b10f446b20content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p data-start=\"92\" data-end=\"275\">If one of the validators on board is out of service, please check for other working validators on the bus. All validators on board can be used both when boarding and when getting off.<\/p>\n<p data-start=\"277\" data-end=\"520\">If <strong data-start=\"280\" data-end=\"287\">all<\/strong> the green validators on the vehicle are out of service, you will need to purchase a ticket using an alternative method:<br data-start=\"407\" data-end=\"410\" \/>You can buy tickets via the <strong data-start=\"438\" data-end=\"458\">Arriva MyPay app<\/strong> and activate them by scanning the QR code available on board.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId56eadbe5c2014125a2fd772a4149c374header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId56eadbe5c2014125a2fd772a4149c374content\" aria-controls=\"accordionItemId56eadbe5c2014125a2fd772a4149c374content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What do I need to show during ticket inspections?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId56eadbe5c2014125a2fd772a4149c374header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId56eadbe5c2014125a2fd772a4149c374content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p data-start=\"92\" data-end=\"384\">In case of an inspection by Arriva staff, passengers must provide the <strong data-start=\"162\" data-end=\"179\">last 4 digits<\/strong> of their physical payment card or of the virtual card associated with their smartphone.<br data-start=\"267\" data-end=\"270\" \/>In the latter case, depending on the payment app used, the customer will find the following labels within the app:<\/p>\n<ul data-start=\"386\" data-end=\"525\">\n<li data-start=\"386\" data-end=\"433\">\n<p data-start=\"388\" data-end=\"433\"><strong data-start=\"388\" data-end=\"416\">&#8220;Virtual account number&#8221;<\/strong> for Google Pay<\/p>\n<\/li>\n<li data-start=\"434\" data-end=\"479\">\n<p data-start=\"436\" data-end=\"479\"><strong data-start=\"436\" data-end=\"463\">&#8220;Device account number&#8221;<\/strong> for Apple Pay<\/p>\n<\/li>\n<li data-start=\"480\" data-end=\"525\">\n<p data-start=\"482\" data-end=\"525\"><strong data-start=\"482\" data-end=\"507\">&#8220;Digital card number&#8221;<\/strong> for Samsung Pay<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"527\" data-end=\"682\">The data provided will be used <strong data-start=\"558\" data-end=\"628\">exclusively to verify the payment and the validity of the purchase<\/strong> and will <strong data-start=\"638\" data-end=\"655\">not be stored<\/strong> by the inspection devices.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\" aria-controls=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I was charged for a trip I never took! Why?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fheader\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Most likely, this charge is for a trip you took several days earlier but did not tap your card on the validator at the end of the journey.<br data-start=\"213\" data-end=\"216\" \/>If you have registered your card in the reserved area, you can identify the extra charge by checking the description next to the amount. Alternatively, you can contact us so we can verify the charges for you.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\" aria-controls=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I received an SMS from my bank saying &#8220;a transaction of XX euros has been authorized.&#8221; Why?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>This is a <strong data-start=\"62\" data-end=\"83\">pre-authorization<\/strong> required by the banking network and is independent of our system. The payment network will then charge the correct fare based on transactions under its control (cancellations, reversals, etc.).<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb08afb04e8db4f60a1f067501869bb83content\" aria-controls=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Is there a risk that my card will be cloned?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>No. Our readers are bank-certified POS terminals that enable the use of their cards. Our system meets all the required security standards for any credit card payment transaction.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\" aria-controls=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">How can I be sure that my privacy is protected when using my card?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Arriva Italia does <strong data-start=\"94\" data-end=\"101\">not<\/strong> store any card data or personal information of cardholders in any way.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#2d146e\">Passenger portal<\/h2>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionIdb69678384e21433b8fa3d71184c7df16\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1ce3c29a930b4b54ade1654872042085content\" aria-controls=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Do I need to register for the service to pay with a credit card?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>No, no registration is required. But we suggest that <a href=\"https:\/\/emv.arriva.it\/\" target=\"_blank\" rel=\"noopener\">you register on the <strong>dedicated portal emv.arriva.it<\/strong><\/a> and save your card: from your personal area you can check all the charges and reasons for the trips.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId962e60e667e44ddc87a7df977f0d5527content\" aria-controls=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Where can I view the proof of my payment?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>To view the proof of the expense made, you must <a href=\"https:\/\/emv.arriva.it\/\" target=\"_blank\" rel=\"noopener\">register on the <strong>dedicated portal emv.arriva.it<\/strong><\/a>, load the payment card used to travel and access the personal area.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\" aria-controls=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I\u2019m trying to register my credit card, but the portal doesn\u2019t recognize it. What can I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>If you paid with a virtualized card on your smartphone or smartwatch, you need to enter the <strong data-start=\"144\" data-end=\"152\">DPAN<\/strong> (Device Primary Account Number) of the virtual payment card, not the number of the physical card.<br data-start=\"250\" data-end=\"253\" \/>If you don\u2019t have this number, you can obtain it by contacting your bank.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Traveling with a contactless payment card - Arriva Italia - Brescia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Traveling with a contactless payment card - Arriva Italia - Brescia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/\" \/>\n<meta property=\"og:site_name\" content=\"Arriva Italia - Brescia\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T11:56:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/arriva.it\/app\/uploads\/sites\/6\/2025\/06\/A-BORDO-DI-QUESTO-AUTOBUS-PUOI-VIAGGIARE-CON-LA-TUA-4-568x450.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/\",\"url\":\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/\",\"name\":\"Traveling with a contactless payment card - Arriva Italia - Brescia\",\"isPartOf\":{\"@id\":\"https:\/\/brescia.arriva.it\/#website\"},\"datePublished\":\"2025-07-23T07:59:24+00:00\",\"dateModified\":\"2026-03-23T11:56:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/brescia.arriva.it\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Traveling with a contactless payment card\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/brescia.arriva.it\/#website\",\"url\":\"https:\/\/brescia.arriva.it\/\",\"name\":\"Arriva Italia - Brescia\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/brescia.arriva.it\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Traveling with a contactless payment card - Arriva Italia - Brescia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/","og_locale":"en_US","og_type":"article","og_title":"Traveling with a contactless payment card - Arriva Italia - Brescia","og_url":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/","og_site_name":"Arriva Italia - Brescia","article_modified_time":"2026-03-23T11:56:38+00:00","og_image":[{"url":"https:\/\/arriva.it\/app\/uploads\/sites\/6\/2025\/06\/A-BORDO-DI-QUESTO-AUTOBUS-PUOI-VIAGGIARE-CON-LA-TUA-4-568x450.png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/","url":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/","name":"Traveling with a contactless payment card - Arriva Italia - Brescia","isPartOf":{"@id":"https:\/\/brescia.arriva.it\/#website"},"datePublished":"2025-07-23T07:59:24+00:00","dateModified":"2026-03-23T11:56:38+00:00","breadcrumb":{"@id":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/brescia.arriva.it\/en\/traveling-with-a-contactless-payment-card\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/brescia.arriva.it\/en\/"},{"@type":"ListItem","position":2,"name":"Traveling with a contactless payment card"}]},{"@type":"WebSite","@id":"https:\/\/brescia.arriva.it\/#website","url":"https:\/\/brescia.arriva.it\/","name":"Arriva Italia - Brescia","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/brescia.arriva.it\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"acf":{"featured_image_mask":"none"},"_links":{"self":[{"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/pages\/27288"}],"collection":[{"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/comments?post=27288"}],"version-history":[{"count":6,"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/pages\/27288\/revisions"}],"predecessor-version":[{"id":28609,"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/pages\/27288\/revisions\/28609"}],"wp:attachment":[{"href":"https:\/\/brescia.arriva.it\/en\/wp-json\/wp\/v2\/media?parent=27288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}